If you are based in the European Union, you have the legal right to withdraw from your online purchase within 14 days after receiving your order, without giving a reason, unless a legal exception applies.

Customers outside the EU may also request a return within 14 days of delivery, subject to the conditions set out below.

To exercise your right of withdrawal, please notify us within the applicable 14-day period by emailing hello@grazzy.store and clearly stating that you wish to return your order.

After notifying us, you have a further 14 days to send the item(s) back.

For EU customers, you may also exercise your right of withdrawal using the withdrawal function available on our website during the statutory withdrawal period.

RETURN CONDITION

You may inspect and try on an item in the same way you reasonably would in a physical store.

Please return items in their original condition and, where reasonably possible, with their original tags and packaging.

You are responsible for any reduction in value caused by handling the product beyond what is necessary to establish its nature, characteristics and fit. Where applicable, we may deduct an amount reflecting that reduction in value from your refund.

Items must not be worn beyond trying them on, washed, damaged or otherwise used.

RETURN SHIPPING

Unless the item is faulty, damaged, incorrect or we agree otherwise, return shipping costs are the responsibility of the customer.

We strongly recommend using a tracked shipping method and keeping proof of postage until your return has been processed.

If an item is faulty, damaged or incorrect, please contact us before returning it. Where applicable, we will cover the reasonable return shipping costs.

For EU customers withdrawing from the full order, we will refund the original standard delivery cost paid to receive the order.

If you chose a more expensive delivery method than our standard delivery option, any additional delivery cost is non-refundable.

If you return only part of an order, the original delivery cost does not have to be refunded.

For voluntary returns from outside the EU, original shipping charges are non-refundable unless required by applicable law.

Customs duties, import taxes or charges paid directly to customs authorities or delivery carriers are not refunded by grazzy. You may be able to request reimbursement from the relevant authority.

HOW TO START A RETURN

You can submit a return or cancellation request directly through your customer account on our online store.

For unfulfilled orders, you may request a cancellation before the order has been fulfilled.

For delivered orders, you may request a return within the applicable return period.

To submit a request:

1. Sign in to your customer account using the email address associated with your order.
2. Open the relevant order.
3. Select “Request return” or “Request cancellation”, where available.
4. Follow the on-screen instructions.

You may also contact us at hello@grazzy.store if you need assistance.

For EU customers exercising the statutory right of withdrawal, no reason is required.

EXCHANGES

We do not offer direct exchanges.

If you would like another size or a different item, please return the original item for a refund and place a new order.

FAULTY, DAMAGED OR INCORRECT ITEMS

If an item arrives faulty, damaged or incorrect, please contact us at hello@grazzy.store as soon as possible and include your order number and, where useful, photographs showing the issue.

Contacting us within 7 days of delivery helps us resolve delivery issues quickly, but this does not limit any statutory rights you may have.

Where an item is faulty, damaged, incorrect or otherwise does not conform to the purchase agreement, your legal rights remain unaffected. Depending on the circumstances and applicable law, you may be entitled to repair, replacement, a price reduction or a refund.

Reasonable return shipping costs for faulty or incorrect items will be covered by grazzy.

ORDERS THAT DO NOT ARRIVE

If your order does not arrive within the expected delivery period, please contact us at hello@grazzy.store.

We remain responsible for the order until it is delivered to you, except where applicable law provides otherwise.

If an order is confirmed as lost, we will provide an appropriate replacement or refund in accordance with applicable law.